December 2017

Communicate

User to User Information (UUI) support
Phone provisioning from the cloud

Contact center

Web chat schedules
Enhanced support for external contacts in interactions
Maximum shift start time variance

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Platform

Sample of enhanced Genesys Cloud invoice

Communicate

Persistent connection for WebRTC phones

Contact center

Queues performance summary row
Configure failed transfer audio within transfer actions

Integrations

Credential types and authentication flows for web services data actions integration

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Contact center

Undo or redo unsaved schedule changes
Log in and log out times in Agent Activity Summary reports

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Contact

Solution

Company

About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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