December 20, 2017

Communicate

• User to User Information (UUI) support
• Phone provisioning from the cloud

Contact center

• Web chat schedules
• Enhanced support for external contacts in interactions
• Maximum shift start time variance

December 13, 2017

Platform

• Sample of enhanced Genesys Cloud invoice

Communicate

• Persistent connection for WebRTC phones

Contact center

• Queues performance summary row
• Configure failed transfer audio within transfer actions

Integrations

• Credential types and authentication flows for web services data actions integration

December 6, 2017

Contact center

• Undo or redo unsaved schedule changes
• Log in and log out times in Agent Activity Summary reports