Genesys Cloud Archive - December 2017

List of the Genesys Cloud release notes published in December 2017.

Communicate

User to User Information (UUI) support
Phone provisioning from the cloud

Contact center

Web chat schedules
Enhanced support for external contacts in interactions
Maximum shift start time variance

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Platform

Sample of enhanced Genesys Cloud invoice

Communicate

Persistent connection for WebRTC phones

Contact center

Queues performance summary row
Configure failed transfer audio within transfer actions

Integrations

Credential types and authentication flows for web services data actions integration

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Contact center

Undo or redo unsaved schedule changes
Log in and log out times in Agent Activity Summary reports

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Contact

Solution

Company

About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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