Genesys Cloud Archive - August 2017

List of the Genesys Cloud release notes published in August 2017.

Platform

Help panel enhancement
Callback metrics in the Analytics API

Contact center

Scripts with web chat
Queues Performance view export

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Contact center

Extended select statement for Architect

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Platform

Genesys Cloud System Status page

Communicate

View trunk status from multiple locations

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Contact center

Data actions in agent scripts

Integrations

Routing Salesforce emails through Genesys Cloud for Salesforce

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Collaborate

License assignment enhancement

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Contact

Solution

Company

About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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