August 2017
August 30, 2017
Platform
- Help panel enhancement
- Callback metrics in the Analytics API
Contact center
- Scripts with web chat
- Queues Performance view export
August 16, 2017
Platform
- Genesys Cloud System Status page
Communicate
- View trunk status from multiple locations
August 9, 2017
Contact center
- Data actions in agent scripts
Integrations
- Routing Salesforce emails through Genesys Cloud for Salesforce