Genesys Cloud Archive
- August 2017
List of the Genesys Cloud release notes published in August 2017.
Platform
- Help panel enhancement
- Callback metrics in the Analytics API
Contact center
- Scripts with web chat
- Queues Performance view export
View details
Contact center
- Extended select statement for Architect
View details
Platform
- Genesys Cloud System Status page
Communicate
- View trunk status from multiple locations
View details
Contact center
- Data actions in agent scripts
Integrations
- Routing Salesforce emails through Genesys Cloud for Salesforce
View details