August 2017


August 30, 2017

Platform

  • Help panel enhancement
  • Callback metrics in the Analytics API

Contact center

  • Scripts with web chat
  • Queues Performance view export
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August 23, 2017

Contact center

  • Extended select statement for Architect
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August 16, 2017

Platform

  • PureCloud System Status page

Communicate

  • View trunk status from multiple locations
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August 9, 2017

Contact center

  • Data actions in agent scripts

Integrations

  • Routing Salesforce emails through PureCloud for Salesforce
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August 2, 2017

Collaborate

  • License assignment enhancement
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