April 2017

Platform

APIs for External Contacts features

Contact center

Campaign event viewer
Queues performance detail bar graph
Pop a URL from the default script

Platform

Java SDK for Android

Platform

APIs for Architect features

Collaborate

Select download location in Windows desktop app

Communicate

Custom dashboard to monitor real-time telephony performance
Track Edge operational states

Contact center

French language support in Architect
Recording download permission
Web-based phone settings in Interactions panel

Integrations

SSO support for Google G Suite

Platform

AWS Direct Connect support

Collaborate

Voicemail access directly from email notifications
Out of Office status date range

Communicate

Edge and Media Tier release notes

Contact center

Intraday monitoring view

Integrations

Email interactions support for Genesys Cloud for Salesforce
Email interactions support for Genesys Cloud for Zendesk
Email interactions support for Genesys Cloud for Chrome

Contact

Solution

Company

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.