Genesys Cloud Archive - April 2017

List of the Genesys Cloud release notes published in April 2017.

Platform

APIs for External Contacts features

Contact center

Campaign event viewer
Queues performance detail bar graph
Pop a URL from the default script

Platform

Java SDK for Android

Platform

APIs for Architect features

Collaborate

Select download location in Windows desktop app

Communicate

Custom dashboard to monitor real-time telephony performance
Track Edge operational states

Contact center

French language support in Architect
Recording download permission
Web-based phone settings in Interactions panel

Integrations

SSO support for Google G Suite

Platform

AWS Direct Connect support

Collaborate

Voicemail access directly from email notifications
Out of Office status date range

Communicate

Edge and Media Tier release notes

Contact center

Intraday monitoring view

Integrations

Email interactions support for Genesys Cloud for Salesforce
Email interactions support for Genesys Cloud for Zendesk
Email interactions support for Genesys Cloud for Chrome

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.