Genesys Cloud Archive - January 2017

List of the Genesys Cloud release notes published in January 2017.

Communicate

Web-based phone call controls in third-party applications
Web-based phone volume settings

Contact center

Email routing to an organization’s domain
Architect audio debugging
Inline images in emails
Agent Metrics and Agent Metrics Export reports

Platform

Admin UI
Genesys Cloud community

Communicate

Order management for number ports

Contact center

Permissions required to manage and assign roles

Integrations

Genesys Cloud for Chrome

Contact center

Action to query bridged data sources in scripts
Maximum lines for outbound dialing campaigns
Norwegian and Mandarin Chinese support in Architect

Collaborate

Language selection in browser and desktop apps

Contact center

Thai language support in Architect

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.