January 2017

January 25, 2017


  • Web-based phone call controls in third-party applications
  • Web-based phone volume settings

Contact center

  • Email routing to an organization’s domain
  • Architect audio debugging
  • Inline images in emails
  • Agent Metrics and Agent Metrics Export reports
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January 18, 2017


  • Admin UI
  • Genesys Cloud community


  • Order management for number ports

Contact center

  • Permissions required to manage and assign roles


  • Genesys Cloud for Chrome
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January 11, 2017

Contact center

  • Action to query bridged data sources in scripts
  • Maximum lines for outbound dialing campaigns
  • Norwegian and Mandarin Chinese support in Architect
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January 4, 2017


  • Language selection in browser and desktop apps

Contact center

  • Thai language support in Architect
[View details]