January 25, 2017

Communicate

• Web-based phone call controls in third-party applications
• Web-based phone volume settings

Contact center

• Email routing to an organization’s domain
• Architect audio debugging
• Inline images in emails
• Agent Metrics and Agent Metrics Export reports

January 18, 2017

Platform

• Admin UI
• Genesys Cloud community

Communicate

• Order management for number ports

Contact center

• Permissions required to manage and assign roles

Integrations

• Genesys Cloud for Chrome

January 11, 2017

Contact center

• Action to query bridged data sources in scripts
• Maximum lines for outbound dialing campaigns
• Norwegian and Mandarin Chinese support in Architect

January 4, 2017

Collaborate

• Language selection in browser and desktop apps

Contact center

• Thai language support in Architect