Genesys Cloud Archive - December 2016

List of the Genesys Cloud release notes published in December 2016.

Platform

HIPAA compliance

Communicate

Recording of external transfers

Contact center

Campaign rules

View details

Platform

Removal of credit card numbers from chat interactions

Communicate

Genesys Cloud Edge Standard V2 LCD

Contact center

Workforce management training modules

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Genesys Cloud Platform

Removal of credit card numbers from chat messages

Communicate

Geographical restrictions on inbound toll-free calls

View details

Contact

Solution

Company

About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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