December 2016


December 28, 2016

Platform

  • HIPAA compliance

Communicate

  • Recording of external transfers

Contact center

  • Campaign rules
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December 14, 2016

Platform

  • Removal of credit card numbers from chat interactions

Communicate

  • PureCloud Edge Standard V2 LCD

Contact center

  • Workforce management training modules
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December 7, 2016

PureCloud Platform

  • Removal of credit card numbers from chat messages

Communicate

  • Geographical restrictions on inbound toll-free calls
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