Genesys Cloud Archive - August 2016

List of the Genesys Cloud release notes published in August 2016.

Platform

New password reset requirement

Platform

Java SDK

Platform

Genesys Cloud Partner Directory

Communicate

Faxing from Documents

Contact center

New Queues Activity views

Collaborate

Updated user profile layout
New location for group chat notification

Integrations

Outbound dialing and script support in Genesys Cloud for Salesforce
Outbound dialing and script support in Genesys Cloud for Zendesk

Contact center

Inbox support for time off requests
Policy-based recording of email interactions
Option to override default retention behavior for recording policies in conflict

Integrations

Genesys Cloud for CIC
Custom actions for web services data dip connector

Integrations

Microsoft ADFS added as a single sign-on provider

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.