Genesys Cloud Archive - August 2016
List of the Genesys Cloud release notes published in August 2016.
August 31, 2016

Platform

  • New password reset requirement

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August 24, 2016

Platform

  • Java SDK

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August 17, 2016

Platform

  • Genesys Cloud Partner Directory

Communicate

  • Faxing from Documents

Contact center

  • New Queues Activity views

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August 12, 2016

Collaborate

  • Updated user profile layout
  • New location for group chat notification

Integrations

  • Outbound dialing and script support in Genesys Cloud for Salesforce
  • Outbound dialing and script support in Genesys Cloud for Zendesk

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August 10, 2016

Contact center

  • Inbox support for time off requests
  • Policy-based recording of email interactions
  • Option to override default retention behavior for recording policies in conflict

Integrations

  • Genesys Cloud for CIC
  • Custom actions for web services data dip connector

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August 3, 2016

Integrations

  • Microsoft ADFS added as a single sign-on provider

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