Skip to main content
Skip to search
Skip to navigation
August 2016
Platform
- Genesys Cloud Partner Directory
Communicate
Contact center
- New Queues Activity views
[View details]
Collaborate
- Updated user profile layout
- New location for group chat notification
Integrations
- Outbound dialing and script support in Genesys Cloud for Salesforce
- Outbound dialing and script support in Genesys Cloud for Zendesk
[View details]
Contact center
- Inbox support for time off requests
- Policy-based recording of email interactions
- Option to override default retention behavior for recording policies in conflict
Integrations
- Genesys Cloud for CIC
- Custom actions for web services data dip connector
[View details]
Integrations
- Microsoft ADFS added as a single sign-on provider
[View details]