August 2016
August 17, 2016
Platform
- PureCloud Partner Directory
Communicate
- Faxing from Documents
Contact center
- New Queues Activity views
August 12, 2016
Collaborate
- Updated user profile layout
- New location for group chat notification
Integrations
- Outbound dialing and script support in PureCloud for Salesforce
- Outbound dialing and script support in PureCloud for Zendesk
August 10, 2016
Contact center
- Inbox support for time off requests
- Policy-based recording of email interactions
- Option to override default retention behavior for recording policies in conflict
Integrations
- PureCloud for CIC
- Custom actions for web services data dip connector