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August 2016
Platform
- Genesys Cloud Partner Directory
Communicate
Contact center
- New Queues Activity views
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Collaborate
- Updated user profile layout
- New location for group chat notification
Integrations
- Outbound dialing and script support in Genesys Cloud for Salesforce
- Outbound dialing and script support in Genesys Cloud for Zendesk
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Contact center
- Inbox support for time off requests
- Policy-based recording of email interactions
- Option to override default retention behavior for recording policies in conflict
Integrations
- Genesys Cloud for CIC
- Custom actions for web services data dip connector
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Integrations
- Microsoft ADFS added as a single sign-on provider
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