August 2016


August 31, 2016

Platform

  • New password reset requirement
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August 24, 2016

Platform

  • Java SDK
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August 17, 2016

Platform

  • PureCloud Partner Directory

Communicate

  • Faxing from Documents

Contact center

  • New Queues Activity views
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August 12, 2016

Collaborate

  • Updated user profile layout
  • New location for group chat notification

Integrations

  • Outbound dialing and script support in PureCloud for Salesforce
  • Outbound dialing and script support in PureCloud for Zendesk
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August 10, 2016

Contact center

  • Inbox support for time off requests
  • Policy-based recording of email interactions
  • Option to override default retention behavior for recording policies in conflict

Integrations

  • PureCloud for CIC
  • Custom actions for web services data dip connector
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August 3, 2016

Integrations

  • Microsoft ADFS added as a single sign-on provider
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