Add a Collect Input action to a task

Use the Collect Input data action to prompt a caller to enter a string of digits; for example, a zip code or an account number. 

You can allow callers to enter an exact number of digits, or a range of digits. If, for example, you set the action to collect exactly ten (or up to ten) digits, the flow accepts the first ten digits heard. It interprets any digits that follow as direction for the next action in the flow. If the next action in the task is a menu, it assumes that the 11th digit goes with that menu’s choices. Using verification methods to play the digits back for confirmation can help ensure accurate entries.

  1. From the Architect home page, click or hover over the Flows menu and select the desired flow type.
  2. Create a new flow or select an existing one. The flow’s configuration page opens.
  3. Select the task and click Click to open. The task editor opens.
  4. From the Toolbox, expand the Data category and drag the Collect Input action to the desired location in the task sequence. 
  5. In the Collect Input design form, in the Name text box type a meaningful name for the action. This name becomes the name of the Collect Input action in the task workflow.
  6. In the Input Audio box, do one of the following:
    • Type the name of the prompt to play back to the caller.
    • Add text-to-speech to play back to the caller.
    • Set up an audio sequence.
  7. In the Input Data Name field, type the name you want to use for the variable in which Architect stores the input digits for use at runtime.
  8. In the No Entry Timeout area, use the + and – buttons to set the number of seconds the system should wait with no entry before timing out. 
  9. In the Number of Digits slider bar, set to exact by default, do one of the following:
    • Use the slider bar to select the exact number of digits the caller must enter to complete the action.
    • Click Change to Range and use the slider bar to set a range of digits the caller must enter to complete the action.
  10. If you chose Range of Digits, on the Terminating Digit dial pad optionally select the digit or character the user must enter to indicate he or she has finished entering the range of digits.
  11. Click the arrow at the end of the Verification drop-down list and select one of the following:
    • Numeric: 1234 will be read back as one thousand, two hundred and thirty four”.
    • Individual Digits: 1234 will be read back as “one two three four”.
    • No Verification: Architect will not read the data entry back to the caller. 
  12. In the Inter-Digit Timeout area, use the + and – buttons to set the number of seconds the system should wait between each numerical entry before timing out.
  13. Continue building the task per your call flow design.