Email routing

Configure the routing of Salesforce emails through Genesys Cloud for Salesforce from the managed package settings. After you configure the routing of Salesforce emails, use the Flow Builder in Salesforce to create a flow that automates the routing of Salesforce emails through Genesys Cloud for Salesforce. The configuration allows agents to respond to the emails on cases in Salesforce.

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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