Configure 911 or other emergency numbers

Depending on a company’s jurisdiction regulations, industry, or internal policies, Genesys Cloud may need to be enabled to connect with public emergency services, such as 911 in the United States. You configure emergency services in the Number Plan and Outbound Routes sections of the Sites page.

Contact

Solution

Company

About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

Scroll to top