Genesys Cloud - social listening tag

List of the Genesys Cloud release notes that include the social listening release notes tag.

Customer engagement

2024 Genesys CIDR expansion and firewall requirements notification
Genesys Cloud for X (Twitter) Direct Messaging integration
Introducing Genesys Cloud Social
Work Automation List view OR queries

Employee productivity

Multi contextual panels
ACD voicemail transcription

Data, analytics, and reporting

Sensitive data masking support for English chat and messaging transcripts

Open platform

Ukrainian language support

Deprecation

Deprecation: Documents UI Audit tab
Deprecation: Auto answer pop-up toast
Deprecation: Genesys Enhanced TTS – Google European Voices

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Contact

Solution

Company

About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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