Genesys Cloud - process automation tag

List of the Genesys Cloud release notes that include the process automation release notes tag.

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Extended voice transcription services support for additional English dialects and German Switzerland
Improved native voice transcription accuracy for specific English dialects
Trigger Process Automation from any Evaluation State Change
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Deprecations and announcements

Deprecation of legacy Dialog Engine postponement

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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