Genesys Cloud - predictive modeling tag

List of the Genesys Cloud release notes that include the predictive modeling release notes tag.

Contact center

Updated WhatsApp pricing structure
Copy and share interaction transcripts
Web messaging inbound custom attribute size limit requests
SMS short code number in France
Improved workload balancing in predictive routing

Integrations

Two score-setting options for ranking waiting interactions

Platform

PCI DSS recertification
Genesys Cloud WhatsApp Embedded signup self-service onboarding
Subscribe to events from the Operational Console

Deprecations and announcements

Deprecation: Outbound Search Audits view
Mandatory SMS US and Canada registration

Communicate

Message Waiting Indicator improvements

Contact Center

Improved voice transcription accuracy for English language regions
Gamification metrics creation workflow improvements
Enhance predictive routing accuracy with participant data
Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows additional English language support

Integrations

Support for JSON format output in trigger notifications
Trigger creation support for user activity topic

Deprecations and announcements

JourneyCustomer cookie ID from GDPR API subjects response deprecation
LiveNow permission change

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.