Genesys Cloud - Platform availability tag

List of the Genesys Cloud release notes that include the Platform availability release notes tag.
November 17, 2025

Employee productivity

  • Streamlined navigation and information architecture update
  • Agent-to-agent consult and warm transfer for messaging interactions
  • Custom prompts in advanced summary configurations
  • Live character counter for ACW notes
  • Internationalized date formats in Genesys Tempo

Account management

  • BYOC Premises Edge devices in Edges list view

Customer engagement

  • Control agent transfer capabilities via permissions
  • Inactivity handling for messaging interactions

Data, analytics, and reporting

  • Topic miner support for Arabic dialects
  • Topic miner support for Hindi dialect

Open platform

  • Mexico region deployment
  • Singapore region deployment

Self Service and Automation

  • Rule-based decisions and string list attribute support

Workforce engagement

  • Screen recording now uses less system resources and bandwidth in multiple monitor and multiple concurrent interaction situations.
  • Adherence widget available in the Activity view
  • Automatic submission of completed AI evaluations

Deprecations

  • Deprecation: External contacts merge endpoint and mergeOperation field in External Contacts API
  • Deprecation: Administrator login using only user name and password

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January 24, 2024

Data analytics and reporting

  • Improved native voice transcription accuracy for Japanese

Employee productivity

  • Enhancement of inactivity timeout in embedded clients

Open platform

  • Osaka, UAE, and Zurich region deployments

Workforce engagement

  • Suppress recording when a call is on hold

Deprecations and announcements

  • Deprecation: Legacy ACD web chat
  • Deprecation: Google Agent Assist for Genesys Cloud
  • Deprecation: Legacy co-browse and screenshare

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