Genesys Cloud - Platform availability tag

List of the Genesys Cloud release notes that include the Platform availability release notes tag.

Data analytics and reporting

Improved native voice transcription accuracy for Japanese

Employee productivity

Enhancement of inactivity timeout in embedded clients

Open platform

Osaka, UAE, and Zurich region deployments

Workforce engagement

Suppress recording when a call is on hold

Deprecations and announcements

Deprecation: Legacy ACD web chat
Deprecation: Google Agent Assist for Genesys Cloud
Deprecation: Legacy co-browse and screenshare

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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