Genesys Cloud - people and permissions tag
List of the Genesys Cloud release notes that include the people and permissions release notes tag.
June 21, 2023
Contact center
- Authenticated web messaging for verified users
- Auto answer for digital interactions on queues
Deprecations and announcements
- LiveNow permission change
- CIDR IP address range for cloud media services expansion
May 3, 2023
Communicate
- Support for MDM browser authentication for Communicate for iOS
Contact Center
- Additional voice transcription accuracy for Arabic
- Microsoft Edge Chromium, Firefox and browser extension support for screen recording with Genesys Cloud Background Assistant
- Automatically reschedule time zone skipped contacts
Platform
- Identify unused roles and permissions in the Admin UI
- Display number of interactions routed via non-predictive routing method due to timeout
Deprecations and announcements
- BYOC Premises—Customer VM Solution deprecation
June 16, 2021
Communicate
- WebRTC Media Helper for VDI environment
Contact center
- Introducing Architect common module flows
- Permission to activate and deactivate queue membership
- New custom actions and usability improvements for script designers
- Caller ID and caller name specification on Callback API
- Bring Your Own Technology (BYOT) billing changes
Deprecations
- Facebook Messenger HUMAN_AGENT message tag deprecation
- Predictive Engagement outcome limitation change
- Topics and programs audit events name change
April 28, 2021
Contact center
- New columns in Interactions view
- Coaching added to WEM Upgrade subscriptions
Deprecations
- Coaching permissions change
- Keyword spotting endpoints deprecation
- CIDR IP address range for cloud media services change
February 24, 2021
Contact center
- Introducing Architect Dialog Engine bot flows
- Introducing performance management and gamification
- Track agent attrition
- View historical data within workforce management best method forecasts
- Introducing historical data import for workforce management best method forecasting
- New Adobe Experience Platform Launch extension for Predictive Engagement
Deprecations
- CIDR IP address range for cloud media services change
December 9, 2020
Platform
- Clone a user in an authorized organization enhancement
Communicate
- Identify assigned phone numbers
Contact center
- Enhancements to the workforce management rescheduling process
- Improved estimated wait time calculation
- Turn off evaluation form question group weights
Deprecations
- Replace call with voice in Sentiment Aggregates API change
- Analytics Conversation Detail Endpoint API maximum record per query change
- Limit journey and interaction history for external contacts and organizations to 30 days deprecation postponement
- Analytics User Detail Endpoint API query interval change postponement
- Analytics Conversation Detail Endpoint API query interval change postponement
