Genesys Cloud - analytics and reporting tag
List of the Genesys Cloud release notes that include the analytics and reporting release notes tag.
Account management
- Counted limits monitoring and alerts
- WebRTC Media Helper enabled by default with allowed IP addresses feature
- Custom inbound data filtering rules for digital channels
Customer engagement
- Prerequisites in expandable section of Resource Center articles
- Park email interactions
Data, analytics, and reporting
- Dashboard Owners page
- Increase quality management topic limit to 5000 on request
- Journey management with Funnel analysis
Open platform
- Enhanced security with HIPAA compliant inactivity timeout
Self service and automation
- Genesys Cloud voice controlled attestation for outbound calls
Workforce engagement
- Screen recording playback UI modernization
- Improved customer sentiment and agent empathy analysis for English dialects
Customer engagement
- Barge-in capability for supervisors and administrators
Data, analytics, and reporting
- Enhanced agent status visibility for supervisors
Employee productivity
- Utilization labels for Click to Dial API
Open platform
- Genesys Cloud Voice phone number availability in LATAM countries
- Genesys Cloud Background Assistant screen recording support for CX Cloud from Genesys and Salesforce
Workforce engagement
- Real time update of gamification scores
Deprecation
- 2024 Genesys CIDR expansion and firewall requirements notification
Account management
- Hourly interacting users billing option
Customer engagement
- Highlight markdown support in web messaging
- Outbound open messaging on behalf of a queue
Data, analytics, and reporting
- Improved native voice transcription accuracy for Portuguese
- Introducing digital performance monitoring views
Employee productivity
- Genesys Agent Assist available for Japanese language
Self service and automation
- Select multiple segments in knowledge article variations
- Genesys knowledge workbench and knowledge portal support for Hindi, Hungarian, Thai, Ukrainian, and Vietnamese
- Introducing Architect Replay Mode
- Advanced Architect execution data capabilities for all flows
Workforce engagement
- Improved navigation between published schedules in the workforce management schedule editor
- Genesys Cloud Workforce Management work plan bidding
Account management
- Enhanced ACD Skills and Languages menu
Data, analytics, and reporting
- Email notifications for expiring and expired scheduled exports
- Introducing Architect Journey Flows for inbound and secure call flows
Open platform
- Genesys Cloud Voice currencies and inbound list pricing regional availability
- Poly VVX hostname format
Self service and automation
- Enhanced AudioHook Monitor configuration and migration process
Self service and automation
- Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows Taiwanese language support
Deprecations
- Deprecation postponement: Legacy alerting system
Customer engagement
- Auto-answer functionality for agents in preview campaigns
- Dynamic edge resource utilization for automated outbound dialing
Data, analytics, and reporting
- Improved interval granularity for ad-hoc exports
- Edit and rerun scheduled exports
- Export panel enhancements
Employee productivity
- Genesys Agent Assist summarization Spanish support (preview)
- Genesys Tempo Chinese Simplified Mandarin, Czech, Danish, Portuguese, Russian, Turkish, and Ukrainian language support
Self service and automation
- Knowledge workbench Catalan, Danish, Finnish, Norwegian, Swedish, and Turkish language support
- Genesys Dialog Engine Bot Flows, Genesys Digital Bot Flows, knowledge workbench, and digital Genesys Agent Assist Chinese (Traditional/Cantonese) language support
- BYOC Cloud TLS X.509 certificates
- Architect data tables user interface updates
Workforce engagement
- Insights visual charting for supervisors
Deprecations
- Deprecation: BYOC Premises Edge Remote Survivability
- Deprecation: Active screen recordings UI
- Improved Genesys Cloud announcements
Customer engagement
- Canned Responses user interface enhancements
Data, analytics, and reporting
- Introducing Architect Journey Flows for bot and digital bot flows
- Analytics API enhanced capabilities
- Real time alerts for out of adherence status
- Analytics views column picker improvements
Workforce engagement
- Manage Active Screen Recordings
Data, analytics, and reporting
- Enhanced toast, email, or SMS notification alerts
- Enhanced alerts management
- Improved native voice transcription accuracy for Korean dialect
Employee productivity
- Genesys Agent Assist summarization moved to the ACW pane
- Push notifications on Collaborate for Android regardless of presence or status
Self service and automation
- Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows Finnish language support
- Control knowledge behavior from start to finish in Architect digital bot flows
- Evaluate schedule groups in Architect bots and digital bots before ACD transfer
Deprecations and announcements
- Deprecation postponement: Legacy alerting system
Account management
- Web surveys in Genesys Cloud EX
Data, analytics, and reporting
- Analytics data masking options
- Sentiment and agent empathy analysis for Danish, Finnish, Hebrew, Norwegian, Polish, and Swedish languages
- Improved sentiment analysis for French and Spanish languages
- Speech analytics in Genesys Cloud EX
- Agent empathy analysis
Employee productivity
- Agent desktop email user interface enhancements
- Headset call control buttons in embedded clients
Deprecations and announcements
- Deprecation: Legacy historical adherence query route
- Deprecation: Native LINE third-party messaging channel
Customer engagement
- Architect post-call actions in voice calls
- Improved agent utilization for digital transfers
- Introducing Work Automation in select regions
Data, analytics, and reporting
- Dynamic time zone settings in workspaces and views
Customer engagement
- Outbound WhatsApp message on behalf of a queue
- File attachments via supported content profile
Data, analytics, and reporting
- Edit and rerun scheduled exports
- Export panel enhancements
- Improved native voice transcription accuracy for Spanish dialects
Employee productivity
- Push notifications on Collaborate for iOS regardless of presence or status
Self service and automation
- Introducing the Nuance Recognizer as a Service integration
- Improved flow size indicator in Architect
- Introducing the Audio Connector integration
Deprecations and announcements
- Deprecation: Mobile Messenger SDK for React Native apps
- Deprecation: Native X (formerly Twitter) third-party direct messaging channel
