Genesys Cloud - agent assist tag

List of the Genesys Cloud release notes that include the agent assist release notes tag.

Data, Analytics & Reporting

Acoustic metrics added to transcript aggregates
Open interactions in a new Analytics workspace tab
English voice transcript sensitive data masking improvements

Employee productivity

Introducing metrics and reporting for Genesys Agent Assist

Open platform

Leveraging Digicert as the certificate authority in the mTLS process

Deprecations and announcements

Deprecation: Pointillist Community

Contact Center

Generative AI to summarize agent digital interactions
New workforce management scheduling menu
Automatic language detection for digital interactions
Show or hide top searched articles in Support Center
Bulk changes to knowledge base question and answer articles
Copy an existing evaluation or web survey form
Customer Journeys tab in the Interactions View
Canned responses source code/HTML editor
Access to Queue Agent Details View by division membership

Integrations

Introduction of OAuth 2.0 for custom SMTP integration

Deprecations and announcements

Customer journey tab replacement

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.