Genesys Cloud - October 26, 2016

Collaborate

Personal group favorites

Users can now add personal groups to their Favorites list in the chat roster. For more information, see Add favorites.

Communicate

Ability to rename inbox recordings

Users can now rename their recordings in the unified inbox. For more information, see Listen to recordings.

Contact center

Dialpad for agent interactions

Agents can now use a dialpad to enter numbers during voice interactions. For more information, see Work with voice interactions.

Note: Support for using the dialpad with the consult transfer feature is coming soon.

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.