Genesys Cloud - February 14, 2018

Platform

Introducing the AppFoundry

The AppFoundry is a marketplace for applications and integrations from Genesys, our technical partners, and our user community. For more information, see About the AppFoundry. 

Communicate

Genesys Cloud Voice in the United Kingdom

Genesys Cloud Voice, the 100% cloud-based solution using Genesys Telecom for phone service, is now available in the United Kingdom. Services are provided out of the AWS EU (Ireland) region. For more information, see About Genesys Cloud Voice.

Contact center

Easier media type filtering in Interaction Details report spreadsheets

Contact center supervisors can now filter by media type in the Interaction Details report XLS and XLXS exports. The type column is now a string instead of an image.