Genesys Cloud - November 13, 2015

Collaborate

Bug fixes

Squashed a bug thwarting bulk import of contacts.

Integrations

New features and functionality

Genesys Cloud for Salesforce
- Added the ability to record a call.
- Auto-associate Salesforce record to interaction log for click-to-dial.
- For more information, refer to the Release notes for Genesys Cloud for Salesforce article.
Salesforce Object Routing Connector
- Added additional tracing around connection and reconnection logic.
Improved styling on several Webhooks widgets.

Contact

Solution

Company

About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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