Release Notes

See what’s new in PureCloud.


August 16, 2017

Platform

  • PureCloud System Status page

Communicate

  • View trunk status from multiple locations
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August 9, 2017


Contact center

  • Data actions in agent scripts

Integrations

  • Routing Salesforce emails through PureCloud for Salesforce
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August 2, 2017


Collaborate

  • License assignment enhancement
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July 26, 2017


Platform

  • APIs for schedule management and IVR configuration
  • New invoice system

Collaborate

  • Hunt groups

Contact center

  • Historical schedule adherence
  • Keep campaign running option
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July 19, 2017


Platform

  • PureCloud Developer Blog
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