Release Notes

See what’s new in PureCloud.


April 18, 2018

Communicate

  • PureCloud Voice in Ireland

Contact center

  • Finnish IVR support in Architect

Integrations

  • Import and export data actions for integrations
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April 11, 2018


Platform

  • Windows and Mac desktop app release notes
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April 4, 2018


Integrations

  • ACD voicemail enhancement in PureCloud for Salesforce
  • ACD voicemail enhancement in PureCloud for Zendesk
  • ACD voicemail enhancement in PureCloud for Chrome
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March 28, 2018


Contact center

  • Markdown in scripts
  • Assign queues when editing a person
  • External contact address information in searches
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March 21, 2018


Communicate

  • Alternate NTP providers for premises Edge appliances

Contact center

  • Agent Login-Logout Details report
  • Calling party number field for queues validation
  • Chinese (simplified) TTS and ASR language support

Integrations

  • Outbound dialing campaign management in PureCloud for Salesforce
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