Release Notes

See what’s new in PureCloud.


October 3, 2018

Contact center

  • Export data from skills performance views

Integrations

  • AWS Lambda data actions integration
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September 26, 2018


Platform

  • Unified search across PureCloud sites
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September 12, 2018


Contact center

  • Inbound messaging channel routing for Facebook Messenger, Twitter Direct Message, and LINE Messaging
  • Workforce management agent scheduling enhancements
  • Run Now option on reports page
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September 5, 2018


Contact center

  • View export for Agents Performance and Queue Performance Detail aggregate views
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August 29, 2018


Platform

  • Turn off file uploading in chats

Contact center

  • Skill configuration for third party emails in Architect
  • Script display enhancement
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