Release Notes

See what’s new in PureCloud.

January 22, 2020

Contact center

  • Blind transfer for voice interactions enhancement

Integrations

  • Google Dialogflow voice integration for inbound call, in-queue, and outbound flows
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January 15, 2020

Contact center

  • Altocloud tracking in Single Page Applications
  • Wallboard accounts to view Performance dashboards
  • PureCloud Voice support for outbound dialing modes in EMEA
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January 8, 2020

Contact center

  • Answering machine beep detection improvements for call analysis

Deprecations

  • Classic Queues views deprecation removal
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January 1, 2020

Platform

  • Access audit events in Audits API
  • Changed default alternate time dimension for evaluation aggregate queries
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December 18, 2019

Contact center

  • Altocloud webhooks
  • Export view group data metrics enhancement
  • Improved evaluation scoring results

Platform

  • OAuth scopes for applications
  • Agent Details enhancement in Analytics API

Deprecations

  • iOS Supervisor chat deprecation
  • WebRTC signaling deprecation update
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