Release Notes

See what’s new in PureCloud.


November 13, 2019

Contact center

  • Service level calculation enhancement
  • Apply Altocloud action maps to webpages
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November 6, 2019


Contact center

  • Chat flow and chatbot support for web chat widget and Altocloud
  • Allowed domains for web chat
  • Dynamically reference groups in Architect
  • Dynamically reference user by email in Architect
  • Export time value format option
  • Add or copy activities to agent schedules
  • Email inline images
  • Email forwarding

Integrations

  • IP addresses for outbound data action traffic
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October 30, 2019


Communicate

  • PureCloud Voice in Norway

Contact center

  • View export data in interactions and interactions detail views
  • Inbound messaging channel routing for WhatsApp
  • Dynamically reference skills in Architect
  • Call history improvements

Integrations

  • mTLS authentication for data actions

Platform

  • New color scheme for PureCloud
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October 23, 2019


Contact center

  • Call flow schedule decision actions in Architect
  • API usage view
  • Change agent status in agent views

Platform

  • US West region deployment
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October 16, 2019


Platform

  • CCPA compliance

Deprecations

  • Altocloud smart tags deprecation removal
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