See what’s new in PureCloud.
The PureCloud Release Notes describe the latest features on the PureCloud platform. Release Notes are organized by date, and you can filter each Release Note by category or PureCloud feature area.
- Inbound messaging channel routing for Facebook Messenger, Twitter Direct Message, and LINE Messaging
- Workforce management agent scheduling enhancements
- Run Now option on reports page
- View export for Agents Performance and Queue Performance Detail aggregate views