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See what’s new in Genesys Cloud
April 7, 2021
Contact center
- New location for quality management evaluations and surveys
- Additional Spanish sentiment analysis support
Platform
Deprecations
- CIDR IP address range for cloud media service change
[View details]
Communicate
- Custom SIP response code for maximum call setting in trunk configurations
Contact center
- New queue configuration tabs
- Manually assign waiting interactions in a queue
Integrations
- Okta for Genesys Cloud SCIM
Deprecations
- Coaching permissions change
- CIDR IP address range for cloud media service change
[View details]
Contact center
- Acoustic analysis information in Transcript URL API
Deprecations
- CIDR IP address range for cloud media service change
- Topics and programs audit events name change
- Quality Management Audit API change
[View details]
Platform
- The Resource Center has a new look
- Command-line interface for Genesys Cloud administration
Contact center
- Scheduled Exports for Performance views
- Adjust waiting interactions priority with Routing Conversations API
[View details]
Contact center
- Increased maximum wait time in Architect email and message flows
- Operational bot reporting API
- External Contacts bulk API
Platform
- Full support for Microsoft Edge Chromium
- Genesys Cloud HTTP cookies
Deprecations
- CIDR IP address range for cloud media services change
[View details]
