Release Notes
See what’s new in PureCloud.
June 21, 2017
Communicate
- Voicemail messages for group ring
Contact center
- Configurable transfer timeout in Architect
June 7, 2017
Collaborate
- Secure relationships with authorized organizations
Contact center
- Customer typing indicator in chat interactions
- Evaluation form question branching
- Disable unattended reports
Integrations
- Voci V-Spark transcription and speech analytics integration
May 31, 2017
Contact center
- Screen share for chat
- Contact property call rule condition
- Norwegian Bokmal language support in Architect
