Release Notes

See what’s new in PureCloud.

February 12, 2020

Contact center

  • Agentless SMS notifications
  • SMS number purchase for countries that require supporting documentation
  • Exclude IP addresses in Predictive Engagement web tracking
  • New wrap-up code columns in agent interactions views
  • Interactions views improvement
  • Export view custom participant attributes
  • Export view data locale setting


  • Azure Active Directory for PureCloud SCIM
  • Generic single sign-on provider
[View details]

February 5, 2020


  • New Genesys and Polycom supported phones and firmware

Contact center

  • Data tables enhancements


  • AWS S3 recording bulk actions integration
  • OneLogin for PureCloud SCIM


  • Bulk export recordings in Recordings API
[View details]

January 29, 2020

Contact center

  • Altocloud predictive engagement event pricing
  • PureCloud views usability enhancements
  • Group voicemail flow outcome statistics in Flows Performance Summary view
  • Bulk activate multiple agents for a queue in Queues Agents Detail view
  • Export view data time value improvement
[View details]

January 22, 2020

Contact center

  • Blind transfer for voice interactions enhancement


  • Google Dialogflow voice integration for inbound call, in-queue, and outbound flows
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January 15, 2020

Contact center

  • Altocloud tracking in Single Page Applications
  • Wallboard accounts to view Performance dashboards
  • PureCloud Voice support for outbound dialing modes in EMEA
[View details]