Release Notes

See what’s new in PureCloud.


June 20, 2018

Platform

  • Client App SDK

Contact center

  • Products, roles, and permissions list enhancement
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June 13, 2018


Contact center

  • Add contact numbers to DNC lists in agent scripts
  • Workforce management permissions updates
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June 6, 2018


Platform

  • Group support for authorized organizations
  • Introducing the PureCloud Product Ideas Lab
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May 30, 2018


Contact center

  • Authenticated web chat
  • Configurable whisper audio
  • Agents Performance views
  • Skills-based analytics view
  • Interactions view enhancements
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May 23, 2018


Platform

  • GDPR compliance

Contact center

  • Full view export for Queue Performance views
  • Abandon metrics insights
  • Automatic email reply configuration in Architect
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