Release Notes
See what’s new in Genesys Cloud.
The Genesys Cloud Release Notes describe the latest features on the Genesys Cloud platform. Release Notes are organized by date, and you can filter each Release Note by category or Genesys Cloud feature area.
November 18, 2020
Contact center
- Agent-owned records for preview campaigns
- Speech and text analytics settings improvement
- Service level calculation enhancement
- Access partial availability time stamp in Analytics API
- Interactions panel improvement
Platform
- Release Notes now include feature subscriptions
November 4, 2020
Communicate
- CIDR IP address range for cloud media services
Contact center
- Genesys Virtual Agent Services available in the AppFoundry
- Bot versioning in Genesys Dialog Engine
Platform
- Genesys Cloud rebranding update
Deprecations
- Screen recording policy changes for Genesys Cloud 2 users
- Create Site API call attribute requirement change
- Bridge server deprecation update
- CIC data connector deprecation update
October 28, 2020
Contact center
- Introducing workforce management work plan rotations
- Add an interaction to an existing coaching appointment
- Interaction’s detail page improvements
- WEM add-on price reduction
- Routing Used filter and column in Performance views
- Provider filter in Performance views
Deprecations
- Screen recording policy changes for Genesys Cloud 2 users postponement
October 21, 2020
Communicate
- Additional Force TURN IP addresses now available
Contact center
- Content templates for messaging campaigns
October 14, 2020
Communicate
- Configure beep tones for line recording
Contact center
- Email Performance view reports
- Analytics Aggregates Endpoint API for sentiment analysis
Integrations
- Introducing the Microsoft Teams integration
Platform
- Disable Collaborate video
Deprecations
- Limit interaction history for external contacts and organizations to 30 days deprecation
- Default word confidence change in speech and text analytics settings
