Release Notes
See what’s new in PureCloud.
The PureCloud Release Notes describe the latest features on the PureCloud platform. Release Notes are organized by date, and you can filter each Release Note by category or PureCloud feature area.
October 16, 2019
Platform
- CCPA compliance
Deprecations
- Altocloud smart tags deprecation removal
October 9, 2019
Contact center
- Introducing preferred agent routing
- Co-browse session improvements
Platform
- Organization settings improvement
September 25, 2019
Contact center
- IVR Flows Destinations view
- Queues Activity view improvements
- Queues Performance menu access update
Deprecations
- Classic Queues views deprecation
September 18, 2019
Communicate
- Add BYOC Cloud or PureCloud Voice to existing subscription
Contact center
- Bulk delete recordings in Recordings API
- View evaluations update
