Release Notes
See what’s new in PureCloud.
April 18, 2018
Communicate
- PureCloud Voice in Ireland
Contact center
- Finnish IVR support in Architect
Integrations
- Import and export data actions for integrations
April 4, 2018
Integrations
- ACD voicemail enhancement in PureCloud for Salesforce
- ACD voicemail enhancement in PureCloud for Zendesk
- ACD voicemail enhancement in PureCloud for Chrome
March 28, 2018
Contact center
- Markdown in scripts
- Assign queues when editing a person
- External contact address information in searches
March 21, 2018
Communicate
- Alternate NTP providers for premises Edge appliances
Contact center
- Agent Login-Logout Details report
- Calling party number field for queues validation
- Chinese (simplified) TTS and ASR language support
Integrations
- Outbound dialing campaign management in PureCloud for Salesforce
