Release Notes
See what’s new in PureCloud.
August 1, 2018
Platform
- PureCloud Embeddable Framework API
Contact center
- Japanese TTS and ASR language support
- Language string variable name in Architect
- View past reports in report history
Integrations
- Introducing the Amazon Lex integration
- PureCloud for Chrome extension
July 18, 2018
Platform
- Improved customer onboarding
Contact center
- Assign skills without the Master Admin role
- Web chat appearance enhancement
- Improved XLS formatting for reports
July 11, 2018
Contact center
- Aggregate detail views
- Flag problematic calls
- New HTML editor for email messages
Integrations
- Premium applications in the AppFoundry
- Skype for Business integration
