See what’s new in PureCloud.
The PureCloud Release Notes describe the latest features on the PureCloud platform. Release Notes are organized by date, and you can filter each Release Note by category or PureCloud feature area.
- Advanced microphone settings
- Architect Transfer to voicemail enhancements
- Improved external contact search results for web chat
- Release Link Transfer operation for external trunks
- Conversation detail records enhancement in Analytics API
- Social channel management deprecation
- Introducing third-party TTS engine integrations
- Queue Activity Detail view improvements
- New columns and filters in analytics views
- Screen share improvement