Release Notes

See what’s new in PureCloud.


August 21, 2019

Contact center

  • Set Wrapup Code action enhancement in Architect

Integrations

  • PureCloud Embeddable Framework for private deployment
[View details]

August 14, 2019


Communicate

  • PureCloud audio management improvement

Platform

  • AppFoundry free trial offers for premium applications
  • Bring Your Own Technology billing rates

Deprecations

  • Classic Agents Performance views deprecation removal
  • Social channel management deprecation postponement
[View details]

August 7, 2019


Communicate

  • PureCloud Voice EMEA rate decrease

Contact center

  • Increase timeout limit for Architect email and message flows

Integrations

  • Amazon Lex integration for inbound web chat flows
[View details]

July 31, 2019


Collaborate

  • Import people enhancements

Contact center

  • Introducing web chat flows in Architect
  • Font change for Korean and Japanese language .pdf and .xls reports

Platform

  • Release Notes in PureCloud Admin UI
  • PureCloud Community Q&A show

Deprecations

  • LinkedIn profile import deprecation and removal
[View details]

July 24, 2019


Contact center

  • Network connectivity alerts in interactions
  • Language agnostic voicemail transfer in Architect
[View details]