Release Notes

See what’s new in PureCloud.


February 15, 2017

Communicate

  • Automated management of phone firmware

Contact center

  • Visual work plans
[View details]

February 8, 2017


Collaborate

  • Loading of chat history

Contact center

  • Outbound email on behalf of a queue

Integrations

  • PureCloud for CIC co-browse feature
[View details]

February 1, 2017


Platform

  • Admin UI relaunch

Contact center

  • ACD support for chats in client integrations
  • PureCloud for Salesforce and Omni-Channel status sync
  • ACD routing of third-party chat and email interactions
  • Queues Performance summary and detail views
  • IVR prompt support for ordinal numbers
  • Italian language support in Architect
[View details]

January 25, 2017


Communicate

  • Web-based phone call controls in third-party applications
  • Web-based phone volume settings

Contact center

  • Email routing to an organization’s domain
  • Architect audio debugging
  • Inline images in emails
  • Agent Metrics and Agent Metrics Export reports
[View details]

January 18, 2017


Platform

  • Admin UI
  • PureCloud community

Communicate

  • Order management for number ports

Contact center

  • Permissions required to manage and assign roles

Integrations

  • PureCloud for Chrome
[View details]