Release Notes

See what’s new in PureCloud.

June 21, 2017


  • Voicemail messages for group ring

Contact center

  • Configurable transfer timeout in Architect
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June 14, 2017

Contact center

  • Email routing based on language skill assignment
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June 7, 2017


  • Secure relationships with authorized organizations

Contact center

  • Customer typing indicator in chat interactions
  • Evaluation form question branching
  • Disable unattended reports


  • Voci V-Spark transcription and speech analytics integration
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May 31, 2017

Contact center

  • Screen share for chat
  • Contact property call rule condition
  • Norwegian Bokmal language support in Architect
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May 24, 2017


  • PCI DSS Level 1 compliance for Virtual Edges
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