See what’s new in Genesys Cloud

June 29, 2022


Platform

  • Automatically log out inactive users

Communicate

  • Introducing Global Media Fabric
  • LATAM numbers for Genesys Cloud Voice in US, Canada, and EMEA
  • New Poly CCX supported phones

Contact center

  • Custom dynamic list slot types in Architect bot flows (Genesys Dialog Engine Bot Flows)
  • Improved module assignment workflow
  • Adjust wrap-codes and notes using the API

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June 22, 2022


Contact center

  • Reset and reassign development and feedback modules
  • Interaction evaluation form version tracking
  • Blocked offer views for Predictive Engagement journey action maps
  • Rich text formatting in bot messages
  • Interactions UI improvement
  • Intent miner Spanish language support
  • Web chat widget support for Google Fonts

Deprecations

  • Canned reports deprecation
  • API default profile change for gamification metrics

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June 15, 2022


Contact center

  • Improved wait time for call recording download and playback
  • Prioritize order of performance and development information in Agent activity view
  • Amazon Lex integration in Asia Pacific (Tokyo) AWS region

Deprecations

  • Bridge integrations deprecation
  • Website visitor count API change

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June 8, 2022


Contact center

  • Workforce management forecast modification limit increase

Integrations

  • Google Cloud Dialogflow CX Resell available in AppFoundry

Platform

  • Optionally disable built-in application authorizations

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June 1, 2022


Contact center

  • Korean programs, topics, and phrases support

Integrations

  • Use trigger endpoint with Google Cloud Function data actions

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