See what’s new in Genesys Cloud

April 7, 2021


Contact center

  • New location for quality management evaluations and surveys
  • Additional Spanish sentiment analysis support

Platform

  • Developer Center refresh

Deprecations

  • CIDR IP address range for cloud media service change

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March 31, 2021


Communicate

  • Custom SIP response code for maximum call setting in trunk configurations

Contact center

  • New queue configuration tabs
  • Manually assign waiting interactions in a queue

Integrations

  • Okta for Genesys Cloud SCIM

Deprecations

  • Coaching permissions change
  • CIDR IP address range for cloud media service change

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March 24, 2021


Contact center

  • Acoustic analysis information in Transcript URL API

Deprecations

  • CIDR IP address range for cloud media service change
  • Topics and programs audit events name change
  • Quality Management Audit API change

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March 17, 2021


Platform

  • The Resource Center has a new look
  • Command-line interface for Genesys Cloud administration

Contact center

  • Scheduled Exports for Performance views
  • Adjust waiting interactions priority with Routing Conversations API

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March 10, 2021


Contact center

  • Increased maximum wait time in Architect email and message flows
  • Operational bot reporting API
  • External Contacts bulk API

Platform

  • Full support for Microsoft Edge Chromium
  • Genesys Cloud HTTP cookies

Deprecations

  • CIDR IP address range for cloud media services change

[View details]