Genesys Cloud
Improved Wrap-up Panel UI
| Announced on | Effective date | Aha! idea |
|---|---|---|
| 2025-01-27 | 2025-03-24 | - |
Extended release details
The release schedule for this feature is extended to two weeks.
Monday – 2025-03-24
|
AWS region |
Production AWS region name |
Feature release (Eastern Time) |
Feature release (Local Time) |
|
Asia Pacific (Seoul) |
prod-apne2 |
1000 |
2400 |
|
Asia Pacific (Singapore)* |
prod-apse1 |
1000 |
2300 |
|
Asia Pacific (Mumbai) |
prod-aps1 |
1000 |
2030 |
Tuesday – 2025-03-25
|
AWS region |
Production AWS region name |
Feature release (Eastern Time) |
Feature release (Local Time) |
|
Africa (Cape Town)* |
prod-afs1 |
0900 |
1600 |
|
Asia Pacific (Hong Kong)* |
prod-ape1 |
0900 |
2100 |
|
Asia Pacific (Jakarta)* |
prod-apse3 |
0900 |
2000 |
|
Asia Pacific (Osaka) |
prod-apne3 |
0900 |
2300 |
|
Asia Pacific (Sydney) |
prod-apse2 |
0900 |
0100 Wednesday |
|
Europe (London) |
prod-euw2 |
2000 |
0100 Wednesday |
|
Europe (Zurich) |
prod-euc2 |
2000 |
0200 Wednesday |
|
Europe (Paris)* |
prod-euw3 |
2000 |
0200 Wednesday |
|
Middle East (UAE) |
prod-mec1 |
2000 |
0500 Wednesday |
Wednesday – 2025-03-26
|
AWS region |
Production AWS region name |
Feature release (Eastern Time) |
Feature release (Local Time) |
|
Asia Pacific (Tokyo) |
prod-apne1 |
0900 |
2300 |
|
Europe (Ireland) |
prod-euw1 |
2000 |
0100 Thursday |
|
Europe (Frankfurt) |
prod-euc1 |
2000 |
0200 Thursday |
Monday – 2025-04-07
|
AWS region |
Production AWS region name |
Feature release (Eastern Time) |
Feature release (Local Time) |
|
Canada (Central) |
prod-cac1 |
2000 |
2000 |
|
South America (Sao Paulo) |
prod-sae1 |
2000 |
2200 |
Tuesday – 2025-04-01
|
AWS region |
Production AWS region name |
Feature release (Eastern Time) |
Feature release (Local Time) |
|
US East (N. Virginia) |
prod-use1 |
2000 |
2000 |
Wednesday – 2025-04-02
|
AWS region |
Production AWS region name |
Feature release (Eastern Time) |
Feature release (Local Time) |
|
US West (Oregon) |
prod-usw2 |
0900 |
0600 |
|
US East 2 (Ohio)-FedRamp |
fedramp-use2-core |
2000 |
2000 |
In a future release, Genesys Cloud will enhance the Wrap-up Panel UI. The updated gadget version introduces several usability improvements aimed to improve usability, clarity, and accessibility, and to provide a more streamlined experience compared to the legacy Wrap-up Panel.
- The magnifying glass icon now appears on the left of the search input for consistency with Spark design principles.
- Wrap-up codes appear as a selectable list instead of hyperlinks, making selection clearer and more intuitive.
- The footer height is reduced for a more compact design.
- The Done and Save buttons are smaller and styled as standard buttons.
- Long codes are truncated with an ellipsis, and tooltips are provided to display the full text when truncated.
- Accessibility is improved by addressing contrast issues in the header and footer, enhancing readability.
- In mandatory time-boxed mode, the Save button replaces the Done button, and conversations close automatically when the timer reaches zero.
-
The wrap-up duration counter appears in red for better visibility and urgency, and counts down in mandatory modes to highlight the time that remains to complete wrap-up tasks.
For more information, see the Notes and wrap-up enhancements community page.
