Announced on	Effective date	Aha! idea
2025-03-10	2025-03-17	-

In a future Genesys Cloud release, the toast pop-up that happens when agents go on queue with auto answer enabled will no longer occur. Previously, this notification was not displayed every time an agent went on queue, even when auto-answer was configured for voice interactions. Also, administrators can now configure auto-answer settings for email, SMS, and messaging interactions for the agent, expanding beyond just voice. This change streamlines agent workflows by ensuring eligible interactions are automatically accepted without requiring manual intervention. Another enhancement allows auto-answer settings to be configured at the queue level for voice interactions. Previously, auto-answer could only be enabled at the agent level for voice interactions. With this update, administrators can enable auto-answer for specific queues, such as outbound campaigns, while keeping it disabled for inbound queues. This provides greater flexibility in managing inbound and outbound interactions.