Glossary: Unmanaged phones


Any SIP-compliant phone can register with Genesys Cloud as an unmanaged phone. The configuration of phone features are managed outside of Genesys Cloud. Only basic SIP connection information needs to be configured in Genesys Cloud to enable the registration and a contact address. Unmanaged phones do not have default base settings profiles set up in Genesys Cloud. Unmanaged phones use a generic SIP base settings profile. Features such as TLS/SRTP and phone redundancy are possible to configure, but not as simple as with managed phones. FXS analog devices can be used with this phone type.