Letter of Authorization (LOA)

A Letter of Authorization (LOA) provides the information that is required to authorize your current carrier to port your DID numbers to Genesys Cloud Voice. A separate form is required for each carrier from which you want to port numbers.

Note: It is imperative that all information on the LOA form match exactly with what the current carriers have on record per location. If you are unsure, ask your carriers for a Customer Service Record (CSR), also known as Services and Equipment list. This list can serve as the official record of information to put on the LOA form.

 If there are multiple locations or multiple carriers,  you will need to complete a DID LOA form for each location or carrier.