Features coming soon

This preview lists the features scheduled for the next PureCloud release. The features will not be live in PureCloud until October 16, 2019. The feature descriptions in the October 16 Release Notes will contain links to the accompanying documentation in the Resource Center.


CCPA compliance

PureCloud customers can now use the PureCloud General Data Protection Regulation (GDPR) API to comply with the California Consumer Privacy Act (CCPA). Use the PureCloud GDPR API to independently respond to CCPA requests for confirmation, access, and deletion of personal data that PureCloud collects and stores. PureCloud will complete CCPA requests through the GDPR API within two weeks of the initial request.

New color scheme for PureCloud

The PureCloud color scheme is changing to match the Genesys brand in October 2019, with the Genesys orange and array of gray colors replacing the familiar blues. This enhancement has no impact on PureCloud functionality. For more information, see New color scheme for PureCloud FAQs on Genesys Community.


Altocloud smart tags deprecation removal

Genesys removed the Altocloud smart tags feature on October 16, 2019.

Note: This feature list is subject to change.