Features coming soon

This preview lists the features scheduled for the next PureCloud release. The features will not be live in PureCloud until August 28, 2019. The feature descriptions in the August 28 Release Notes will contain links to the accompanying documentation in the Resource Center.

Contact center

Dynamically referenced queue ID in Architect

Administrators and contact center managers can now configure flows to dynamically set a queue by ID at run-time. This feature allows the flow to source an ID from a data action or a data lookup table and use the information to send the interaction to the appropriate queue. Organizations can personalize customer interactions by sending them to the right queue based on customer or interaction data.


Social channel management deprecation removal

Genesys removed the social channel management feature on August 28, 2019. 


New color scheme for PureCloud

The PureCloud color scheme is changing to match the Genesys brand in September 2019, with the Genesys orange and array of gray colors replacing the familiar blues. This enhancement has no impact on PureCloud functionality. For more information, see New color scheme for PureCloud FAQs on Genesys Community.

Note: This feature list is subject to change.