Features coming soon

This preview lists the features scheduled for the next Genesys Cloud release. The features will not be live in Genesys Cloud until March 10, 2021. The feature descriptions in the March 10 Release Notes will contain links to the accompanying documentation in the Resource Center.

Contact center

Increased maximum wait time in Architect email and message flows

Genesys increased the maximum wait time for Architect inbound email and message flows from 24 to 72 hours. This enhancement provides administrators and contact center managers more flexibility when configuring email and message routing based on the organization’s schedules and schedule groups. This feature requires one of the following subscriptions: Genesys Cloud User 2 or Genesys Cloud User 3.

Operational bot reporting API

Developers can now use a new operational bot reporting API to gain insight into operational metrics for bots that are supported within Genesys Cloud. For Dialog Engine bot flows, the API contains additional statistics to better understand bot conclusion data. This feature requires one of the following subscriptions: Genesys Cloud User 1Genesys Cloud User 2, or Genesys Cloud User 3.

External Contacts bulk API

Developers can now use bulk APIs to create, retrieve, update, and delete external contacts and external organization data. This feature has no restriction by user or required user to access.

Platform

Full support for Microsoft Edge Chromium

Genesys now provides full support for Microsoft Edge Chromium. This feature has no restriction by user or required user to access.

Genesys Cloud HTTP cookies

Genesys now provides information on the cookies that store data in the browser. Genesys Cloud requires these cookies for feature functionality. This feature has no restriction by user or required user to access.

Genesys Cloud rebranding update

The Genesys Cloud product name and logo rebranding now appears in many product interfaces, installs, websites, documentation, and support tools, and will continue as a rolling change in 2021. Genesys will review the domain name change effort in Q1 2021 and provide an update in advance before beginning work. For more information, see PureCloud to Genesys Cloud FAQ in Community. This feature has no restriction by user or required user to access.

Note: This feature list is subject to change.