Features coming soon

This preview lists the features scheduled for the next PureCloud release. The features will not be live in PureCloud until July 8, 2020. The feature descriptions in the July 8 Release Notes will contain links to the accompanying documentation in the Resource Center.

Contact center

ACD email message threading limit change

PureCloud now threads email messages together when it receives a reply to an existing email within 30 days. Email replies received after 30 days start a new conversation. Previously, the limit before starting a new conversation was one year. 

Contact verification and interaction history enhancements for additional selected regions

Enhancements to contact verification and interaction histories for chats and calls are now available in the EU (Ireland) (eu-west-1), Asia Pacific (Sydney) (ap-southeast-2), Canada (Canada Central) (ca-central-1), EU (Frankfurt) (eu-central-1), EU (London) (eu-west-2), and Asia Pacific (Seoul) (ap-northeast-2) regions and coming soon to other regions. PureCloud now automatically verifies a contact when an interaction begins, and displays abandoned and self-service interactions in interaction histories. 

Integrations

Single sign-on integration enhancement

Administrators can now specify any PureCloud URL for the ServiceName SAML attribute when configuring PureCloud single sign-on for a third-party identity provider. After successful authentication, PureCloud opens on the specified page. Previously, the ServiceName attribute allowed only designated keywords. 

Platform

Journey JavaScript SDK enhancement for refined tracking and segmentation

The Journey JavaScript SDK for Predictive Engagement (Altocloud) now includes methods that enable developers to track when a user scrolls a webpage, and when an element becomes visible in or disappears from the viewport. 

PureCloud has a new name

The PureCloud product name is changing to Genesys Cloud. It will be a rolling change throughout 2020. Soon, you will start to see the new product name and logo change in product interfaces, installs, websites, documentation, and support tools. For more information, see PureCloud to Genesys Cloud FAQs on Genesys Community.

Note: This feature list is subject to change.