Features coming soon

This preview lists the features scheduled for the next PureCloud release. The features will not be live in PureCloud until December 19, 2018. The feature descriptions in the December 19, 2018 Release Notes will contain links to the accompanying documentation in the Resource Center.


Restrict PureCloud embedding security enhancement

Administrators can now choose the Restrict PureCloud embedding option in Organization settings to prevent external websites from embedding an instance of their PureCloud organization in an iframe. This feature combats “clickjacking,” a malicious technique that redirects a user to a website under the attacker’s control. 

Contact center

Dynamically referenced queues in Architect 

Administrators and contact center managers can now configure flows to dynamically select appropriate queues at runtime by sourcing data from a data action or a data lookup table. This feature enables organizations to personalize customer interactions by sending them to the right queue based on customer or interaction data. 

DNIS-based analytics views

Contact center managers can now see statistics based on the DNIS that customers dial. These statistics appear in the DNIS Performance view and the DNIS Performance Detail view. Managers can use the views to analyze the DNIS-based interactions and to monitor performance across different queues. 

Export data from DNIS performance views

Contact center managers can now export data to a CSV file from the DNIS Performance view and the DNIS Performance Detail view. Managers can share the exported file with others in the contact center and use it to further analyze contact center performance. 

Note: This feature list is subject to change.