Features coming soon

This preview lists the features scheduled for the next PureCloud release. The features will not be live in PureCloud until April 24, 2019. The feature descriptions in the April 24 Release Notes will contain links to the accompanying documentation in the Resource Center.


PureCloud Voice in Belgium and Finland

PureCloud Voice, the 100% cloud-based solution using Genesys Telecom for phone service, is now available in Belgium and Finland. Services are provided out of the AWS EU (Ireland) region. 

Contact center

Architect collection values enhancement

Architect now includes the ability to use expression functions to add, remove, and update items within collections. This enhancement makes it easier for administrators and contact center managers to manipulate collection values within Architect flows. 

Agent script auto-save

PureCloud now periodically auto-saves agent scripts. This feature reduces the risk of script designers losing changes they make while creating or editing a script. 

Service level calculation enhancement

Administrators can now choose to include flow-outs in service level calculations. Previously, service level calculations could include only interactions that agents answered or customers abandoned. This enhancement allows managers and supervisors to gain more insight on queue performance. 

Note: This feature list is subject to change.