Features coming soon

This preview lists the features scheduled for the next PureCloud release. The features will not be live in PureCloud until February 20, 2019. The feature descriptions in the February 20 Release Notes will contain links to the accompanying documentation in the Resource Center.


Introducing access control for select regions

The new access control feature introduces divisions, used to categorize objects such as users, queues, flows, management units, campaigns, contact lists, and do not call lists in an organization. Divisions allow administrators to apply more granular permissions to a set of objects, giving them greater control over which users have access to view, edit, create, and delete specific objects. Access control also allows the application of granular permission to users who have visibility to transactional objects such as interactions, recordings, presence history, and audit data. This feature will be available region by region, with region availability provided in the Resource Center.


PureCloud Voice in Germany

PureCloud Voice, the 100% cloud-based solution using Genesys Telecom for phone service, is now available in Germany. Services are provided out of the AWS EU (Frankfurt) region. 

Contact center

Message delivery status notifications

Agents working with messaging interactions now receive confirmation of a successful message delivery and a warning when a message delivery fails. 

Note: This feature list is subject to change.