Features coming soon

This preview lists the features scheduled for the next Genesys Cloud release. The features will not be live in Genesys Cloud until January 27, 2021. The feature descriptions in the January 27 Release Notes will contain links to the accompanying documentation in the Resource Center.

Communicate

Make and receive WebRTC calls on iPhones

Business users can now make and receive Genesys Cloud WebRTC calls on iOS devices. This feature has no restriction by user or required user to access.

Contact center

Scheduled Callbacks view usability enhancements

Filter and column enhancements to the Scheduled Callbacks view make it easier for contact center managers and supervisors to find and view additional callback information. Also, managers can now copy a callback Conversation ID to the clipboard to filter and share. This feature requires the following subscription: Genesys Cloud User 1.

Export view data advanced options

Contact center managers and supervisors can now select additional options when exporting data from a view. Managers can use these advanced options to select a delimiter for the exported data, include a summary row, exclude empty rows, and split the data by media type in the exported file. This feature requires the following subscription: Genesys Cloud User 1.

Analytics Aggregates API for sentiment analysis on digital interactions

Developers can now use the Transcripts Aggregates Endpoint API to retrieve sentiment analysis information on digital interactions. The feature requires the following subscription: Genesys Cloud User 3.

Platform

Restore deleted OAuth clients

Administrators can now restore deleted OAuth clients within seven days. OAuth clients older than 30 days will be deactivated for seven days before permanent removal. This feature has no restriction by user or required user to access.

Set Collaborate chat message retention

Administrators can now set the number of retention days for Collaborate chat messages. This feature has no restriction by user or required user to access.

Genesys Cloud rebranding update

The Genesys Cloud product name and logo rebranding now appears in many product interfaces, installs, websites, documentation, and support tools, and will continue as a rolling change in 2021. Genesys will review the domain name change effort in Q1 2021 and provide an update in advance before beginning work. For more information, see PureCloud to Genesys Cloud FAQ in Community. This feature has no restriction by user or required user to access.

Note: This feature list is subject to change.