List of the Genesys Cloud release notes that include the agent copilot release notes tag.
April 29, 2024
Data, analytics, and reporting
- Enhanced toast, email, or SMS notification alerts
- Enhanced alerts management
- Improved native voice transcription accuracy for Korean dialect
Employee productivity
- Genesys Agent Assist summarization moved to the ACW pane
- Push notifications on Collaborate for Android regardless of presence or status
Self service and automation
- Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows Finnish language support
- Control knowledge behavior from start to finish in Architect digital bot flows
- Evaluate schedule groups in Architect bots and digital bots before ACD transfer
Deprecations and announcements
- Deprecation postponement: Legacy alerting system
March 25, 2024
Employee productivity
- Conversation summarization with Genesys Agent Assist for Voice
- Agent dashboard email component update
Open platform
- Audit Viewer alternate search parameters support
Workforce engagement
- Inbound and outbound filter for gamification metrics
Deprecations and announcements
- Deprecation postponement: Active screen recordings UI
March 18, 2024
Customer engagement
- Outbound digital campaigns event triggers for post-contact interactions
- Enable and disable email threading
Deprecations and announcements
- Deprecation: Canned reports
- Deprecation: Legacy alerting system
March 11, 2024
Workforce engagement
- Automated time-off approval for grouped agents
Self service and automation
- Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows Catalan language support
Employee productivity
- Genesys Agent Assist knowledge article feedback
- Public APIs for Collaborate chat room management and chat messages
- Remove users from Collaborate chat rooms
Data, analytics, and reporting
- Improved native voice transcription accuracy for Italian
Customer engagement
- Skills-based dialing for Preview and Progressive campaigns
- Configure labels to manage interactions
- Genesys Cloud Voice in Italy
- Refreshed Predictive Engagement user interface
Deprecations and announcements
- Deprecation: Outbound Search Audits view
- Deprecation: Native X (formerly Twitter) third-party direct messaging channel
