Will BYOC support outbound trunk redundancy and failover?

A Genesys Cloud BYOC trunk allows for multiple destination SIP servers or proxies, which provides failover within an individual trunk. Also, when you create an outbound route, you can add multiple usable trunks, which provide trunk-to-trunk failover. For more information, see Create an outbound route.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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