Best practices – What is the best way to generate business value from speech and text analytics?

The best way to generate business value from speech and text analytics is to:

  1. Identify important Key Performance Indicators (KPIs) for which speech and text analytics can find actionable data.
  2. Identify KPI goals.
  3. Define success criterion for each goal.
  4. Establish the information workflow and map out actions each team will take when they receive actionable data from speech and text analytics.
  5. Identify the topics required to support the selected KPIs.
  6. Develop and tune the underlying phrases in each topic.
  7. Consume actionable data generated by speech and text analytics by using out of the box reports and/or the API.