What is BYOC?

BYOC, which is an acronym for Bring Your Own Carrier, allows you to define SIP Trunks between Genesys Cloud and third-party carrier devices or carrier services. BYOC is available in two distinct offerings, named according to where the connection terminates against Genesys Cloud:

BYOC Premises: You can define SIP Trunks between premises-based Edge hardware devices and third-party systems.
BYOC Cloud: You can define SIP Trunks between Genesys Cloud Media Tier resources in AWS and third-party systems over the public Internet.

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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