How do I configure barge-in for my Google Cloud Dialogflow bot?

You can enable barge-in functionality for the Call Dialogflow Bot action in call flows that use the Google Cloud Dialogflow integration. Configure barge-in functionality for use with Genesys Cloud by creating a Custom Payload Response for your bot in the Google Dialogflow console.

To enable barge-in functionality for a Google Cloud Dialogflow bot, see Enable barge-in for Google Dialogflow bots.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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