Configure barge-in for Google Cloud Dialogflow ES bots

Prerequisites:

The following Edge version:

Edge and Media Tier version 1.0.0.8974 or later

The following permissions assigned to any user role:

Dialog > Bot > Add, Edit, View
Dialog > BotDomain > Add, Edit, View
Dialog > BotDomainModel > Add, Edit, View
Dialog > BotUtterance > Add, Edit, View
Dialog > BotVersion > Add, Edit, View
Knowledge > Category > Add, Edit, View
Knowledge > Document > Add, Edit, View
Knowledge > KnowledgeBase > Add, Edit, Search, View
Knowledge > Training > Create, Edit, View

Barge-in functionality for the Call Dialogflow Bot action in flows that use the Google Cloud Dialogflow ES integration is enabled by default. Configure barge-in functionality for use with Genesys Cloud by creating a Custom Payload Response for your bot in the Google Cloud Dialogflow ES console.

To disable or re-enable barge-in functionality for each intent

In the Google Cloud Platform console, go to the Dialogflow ES Console.
Choose an agent.
Choose Intents in the left sidebar menu.
Choose an intent.
Scroll down to the Responses section.
Click Add Responses and then click Custom Payload.
To disable barge-in functionality, add the following code to the custom payload response:
```
{

"barge-in": false

}
```
To re-enable barge-in functionality, add the following code to the custom payload response:
```
{

"barge-in": true

}
```
Click Save.