Does Genesys Cloud support Virtual Desktop Infrastructure (VDI) configurations?

Yes, Genesys Cloud supports Virtual Desktop Infrastructure (VDI) configurations. For best results, Genesys recommends that customers using VDI have a telephony configuration using either physical phones or WebRTC phones along with the WebRTC Media Helper. For more information, see Use WebRTC Media Helper in a Virtual Desktop Infrastructure (VDI) environment.

Note: Genesys Cloud’s screen recording technology can work in a VDI environment when configured correctly. Screen recording requires tuning and additional testing at scale by your VDI provider. For more information, see About screen recording.