Can I transfer a non-ACD call directly to a user’s voicemail?

  • User > Voicemail > Transfer permission

To transfer a caller directly to another user's voicemail, follow these steps:

  1. From the current call, click Expand and then select Transfer.
  2. Begin to type the user's name and from the list, select the person to which to transfer the interaction.
    • You can only transfer to voicemail for another Genesys Cloud user.
    • The All tab shows the sum of the initial results for the Users, Queues, and External Contacts tabs.
    • To filter by Genesys Cloud users, click Users .
  3. To the right of the person name, click More .
  4. Under Work Voicemail, click Transfer to Voicemail.