Are there any functional differences between the desktop app and the browser app?

The Genesys Cloud desktop app and browser app offer nearly complete feature parity with a few exceptions:

Only the browser app supports extensions.
The desktop app uses your computer’s registry and default settings to determine region. If your computer does not have a region set, Genesys Cloud prompts you to select a region when load the app.
The desktop app features a menu option that allows you to check for updates.
When you enable screen recording, the desktop app records all screens automatically.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.