FAQ: When setting up a location for Genesys Cloud Voice, how can I tell if the number I specify as the Emergency Number is emergency services capable?


You can determine if a Genesys Cloud Voice number is emergency services capable by accessing the Genesys Cloud Voice Number Management page and making sure that the Emergency Capable column for that number contains a green check mark.

  1. Click Admin.
  2. Under Genesys Cloud Voice, click Number Management.
  3. Click the Numbers tab.