Contact center agents home

Check out the Introduction to Genesys Cloud for contact center agents course.

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Agent interactions are the front-line exchanges between your company and its contacts. 

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Keep track of your performance with your scorecard and leaderboard, complete module assignments, and view feedback from your quality administrators or supervisors.

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You can access your schedule from the agent dashboard. Here, you can view scheduling, out-of-adherence notifications, and submit and manage time-off requests.

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