Work with utterances
Utterances are sample phrases that a user would use to describe what they want to do. For example, “Book a room for Tuesday,” or “I want to reserve a room for tomorrow.” Both of these utterances convey the same intent: to book a room for tomorrow.
When creating sample utterances, try to create variations and a wide range of semantics for each intent. Best practice recommends that you create multiple variations of the same phrase.
You do not need a separate utterance for every possible value; for example, “Book a room for Monday”, “Book a room for Tuesday,”, “Book a room for Wednesday”. Instead, use separate utterances to store different variations of the same phrase, and add slots to map specific words and phrases to the utterance.
- You must have two utterances added to your intent before you can save it.
- An utterance can include up to 500 characters.
- For information about importing intents and utterances from the intent miner, see Import mined intents into a Genesys Dialog Engine Bot Flow.
Add an utterance
- Create a bot flow or open an existing one. The Bot Flow page opens.
- Under Natural Language Understanding, click Intents.
- Select the intent to which you want to add an utterance.
- Under Utterances, in the Type a new Utterance here box, type an utterance and press Enter.
- Add more utterances to the intent, as needed.
Edit an utterance
- Click an utterance and modify the information, as required.
Delete an utterance
- Next to the utterance you want to remove, click Delete.
- Use the Search filter to locate all utterances that use a specific keyword. This feature is useful when you have many utterances for your intent. In the Search field, type a word to locate all instances of that word in multiple utterances.