Widget feature comparison

All of the widgets available in PureCloud allow customers to chat with agents from your website. However, each widget has different features. Use the following table to help you decide which type of widget to select when you create a create a widget for web chat.

Feature Version 1.0 Version 1.1 Version 2 Third Party
Use with Altocloud X
Use with HTTP APIs X X X
Use with screen share X
Use with co-browse X
Appearance customization options X X X
Authenticated chat X X
Chat flows X
= Feature coming soon