Co-browse for web chat requirements
Genesys encourages existing co-browse for web chat customers to begin using co-browse for web messaging.
Website requirements
Co-browse for web chat does not mirror the following types of content to viewers:
- Canvas elements
- Video
- Flash
Co-browse also does not mirror most ads because of potential security vulnerabilities.
Note: Currently, only web chat widget Version 1.0 supports co-browse. For more information, see Widget feature comparison table.
Agent requirements
Agent requirements are the same as the overall Genesys Cloud requirements.
Sharer requirements
Customers need a web browser to share their view of a webpage with agents. Customers can use any of the listed browsers for any of the listed operating systems.
Genesys recommends the most recently released version of the systems listed. Older versions and pre-release versions may not be supported.
Operating systems
Any desktop operating system that can install a supported web browser, such as:
- Mac OS
- Windows
Web browsers
- Google Chrome
- Mozilla Firefox
- Safari
- Safari Tech Preview: Next pre-release of Safari, stability not guaranteed
- Internet Explorer
- Edge
Note: CSS files need to be publicly accessible for Co-browse. For example, if your customer wants to use Co-browse after a member login or within an intranet, CSS files must be publicly accessible or display issues might occur.