View and edit profile modes overview

Your profile has two modes or states:

  • Edit Mode
  • Public Profile

    Some features are not available to or not compatible with customers who subscribe to Genesys Cloud workforce engagement from another Genesys platform. For more information, see Workforce Engagement for PureConnect and Genesys Engage users.

    Best practice recommends that users from another platform do not use this feature.

    To enter Edit Mode, click View Edit Mode.

    To view the public view of your profile, click View Public Profile.