View and edit profile modes overview - Genesys Cloud Resource Center

Your profile has two modes or states:

Edit Mode
Public Profile

To enter Edit Mode, to the upper right of your profile, click View Edit Mode.

To view the public view of your profile, to the upper right of your profile, click View Public Profile.

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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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