View agent information in a schedule
You can view an agent’s information in a published or unpublished schedule.
- Click Admin.
- Under Workforce Management, click Schedules.
- In the upper right corner, click the Management Unit list and select the desired management unit.
- Search for the schedule that contains the agent information you want to view and select it from the list. The schedule editor opens.
- In the Agent column, click the agent link who’s details you want to view. The agent’s information dialog box opens.
- After you view the agent’s skills and languages, click OK to return to the schedule editor.