You can view an agent’s information in a published or unpublished schedule.

  1. Click Admin.
  2. Under Workforce Management, click Schedules.
  3. In the upper right corner, click the Management Unit list and select the desired management unit.
  4. Search for the schedule that contains the agent information you want to view and select it from the list. The schedule editor opens.
  5. In the Agent column, click the agent link who’s details you want to view. The agent’s information dialog box opens.
  6. After you view the agent’s skills and languages, click OK to return to the schedule editor.