Telephony connection options overview
Genesys Cloud telephony connection options provide convenience and flexibility. Simplify your implementation by using Genesys Cloud Voice, a comprehensive contact center solution that includes telephony service provided by Genesys. For additional interoperability between Genesys Cloud and third-party devices, or to retain your existing carrier service, choose a Bring Your Own Carrier (BYOC) option.
To add flexibility to the Genesys Cloud telephony connection options, you can also combine any, or all three, of our telephony connection options to create a hybrid media organization. This means that you can take advantage of both cloud and premise hardware features to extend the capabilities of your Genesys Cloud organization. For more information, see About hybrid media.
Genesys Cloud Voice |
BYOC Cloud |
BYOC Premises |
|
|---|---|---|---|
| Description |
100% Cloud-based solution using Genesys Telecom for phone service. |
100% Cloud-based solution where customers terminate SIP trunks from their Cloud carrier or premises equipment over the Internet into Genesys Cloud Media Tier resources in AWS. |
Mixed solution where customers terminate SIP trunks into premises-based Genesys Cloud Edge devices. |
| Voice provider | Genesys Telecom (varies by country) | Customer-managed third-party carrier | Customer-managed third-party carrier |
| Carrier contract required | No | Yes | Yes |
| Equipment required | None | None* | Genesys Cloud Edge device |
| Media processing† | In the cloud | In the cloud | On premises |
| Auto-Scaling | Automatic | Automatic |
Manual Requires additional Genesys Cloud Edge devices |
| Redundancy | Automatic via 3+ Availability Zones |
Automatic via 3+ Availability Zones |
To achieve maximum redundancy requires additional Genesys Cloud Edge devices. |
† IVR, recording, and conferencing.
* In certain scenarios, customers may need an SBC for their premises equipment to communicate with Genesys Cloud Media Tier.
