Supported security standards

Genesys Cloud supports various industry standard security practices and operational controls. It is certified to meet the the requirements of several industry-specific standards listed below.

Industry Standards / Certifications Genesys Cloud Support Description
PCI DSS Yes Payment Card Industry Data Security Standards  
SOC2 Type II Yes Service Organization Controls and related reports
ISO 27001 Yes General Information on ISO/IEC 27001:2013
ISO 27018 Yes General Information on ISO/IEC 27018:2019
HIPAA Yes Genesys Cloud supports HIPAA compliance but no federal certification is available
HITRUST Yes Health Information Trust Alliance Common Security Framework 
IRAP (Australia) Yes Information Security Registered Assessors Program (Australia)
BSI Cloud Computing Compliance Controls Catalog (C5) Yes BSI Criteria Catalogue C5 Standards