Support center overview

The Genesys Cloud standalone support center uses your existing knowledge workbench articles to help answer and resolve customer questions. 

The benefits of using a support page are:

  • Minimal site changes. You only need to add a link to your new page.
  • Easy implementation.
  • No risk of conflicting code between your site’s JavaScript and Genesys Cloud JavaScript.

A support center helps customers so that they can easily navigate the self-service experience with a search bar and category browsing. If customers require, the support center lets them interact with a conversation bot or a live agent.

Before you set up a support center, follow the procedures:

Learn about how to set up the support center in Set up the support center quick start guide.