Support center overview

Feature coming soon

Genesys Cloud standalone support center uses your existing knowledge workbench articles to help answer and resolve customer questions. 

The benefits of using a support page are:

  • Changes in your site are minimal, you just have to add a link to your new page.
  • The page is easy to implement.
  • There is no risk of conflicting code between your site’s JavaScript and Genesys Cloud JavaScript.

A support center helps customers to find information in a self-serving way with a search bar and category browsing. If customers require, the support center lets them interact with a conversation bot or a live agent.

Before you set up a support center, follow the procedures:

Learn about how to set up the support center in this quick start guide.