Support center overview
The Genesys Cloud standalone support center uses your existing knowledge workbench articles to help answer and resolve customer questions.
The benefits of using a support page are:
- Minimal site changes. You only need to add a link to your new page.
- Easy implementation.
A support center helps customers so that they can easily navigate the self-service experience with a search bar and category browsing. If customers require, the support center lets them interact with a conversation bot or a live agent.
Before you set up a support center, follow the procedures:
- Set up the organization
- Add an inbound message flow
- Configure Messenger
- Deploy Messenger
- Set up the knowledge workbench
Learn about how to set up the support center in this quick start guide.