Support center overview
Genesys Cloud standalone support center uses your existing knowledge workbench articles to help answer and resolve customer questions.
The benefits of using a support page are:
- Changes in your site are minimal, you just have to add a link to your new page.
- The page is easy to implement.
A support center helps customers to find information in a self-serving way with a search bar and category browsing. If customers require, the support center lets them interact with a conversation bot or a live agent.
Before you set up a support center, follow the procedures:
Learn about how to set up the support center in this quick start guide.