Series: Getting started with Genesys Cloud

Step 7: Business review

This step will help you and your organization verify your preferences and potential growth outcomes for feature you are going live with in Genesys Cloud. You can also review our Use case library for further understanding of what your Genesys Cloud Org can support. 

Who What
  • Business Users
  • Genesys Champions
  • System administrator
  • Contact Center manager
  • Business Champion

Business preference and capability interests

Please verify and update your Business preferences and Capability interest in your profile. This will allow Genesys to keep you and your company up to date on all applicable features and updates that apply to your interests. 

For more information, see Orchestration.
  • Business users
  • Business Champion

Experience Orchestration Plan

Customer Success Manager will schedule an Experience Orchestration Plan review once you have started to use Genesys Cloud in production. 
  • Business users
  • Business Champion

Genesys Cloud use case library

Use cases describe enhanced customer experience solutions with Genesys Cloud that meet real-world business needs.

For more information, see About Genesys Cloud Use Cases.
Modified date
(YYYY-MM-DD)		 Revision

Initial version. This document replaces the ‘Genesys Cloud onboarding checklist’ document.
Step 6: Go Live :Previous Suggested Article Next Suggested Article: