Step 7: Business review

Receive personalized content by indicating preferences and capability interests 

Your Genesys Orchestrators™ profile preferences contribute to personalized content for knowledge, product utilization, and best practices. Genesys Orchestrators™ is where you go to learn, ask for help, connect with others, and maximize your impact. 

Update your preference in Genesys Orchestrators™.

• Business Users
• Genesys Champions
• System administrator
• Contact Center manager
• Business Champion

Document Genesys Cloud policies 

Prepare for ongoing operations with Genesys Cloud policies such as:   

• Data Storage for Genesys Cloud 

• Recording Interaction considerations and policy best practices 
• Create a calibration policy 
• Survive an outage with business continuity best practices 

Experience Orchestration Plan

Customer Success Manager will schedule an Experience Orchestration Plan review once you have started to use Genesys Cloud in production. 

Participate in a beta program 

Genesys runs beta testing to gather feedback. A beta program is your opportunity to provide feedback directly to the development team before a feature becomes generally available.  

For more information, see About the Beta Program, including how to enroll in specific programs.  

• Business users

Experience Orchestration Plan 

Consider your CX Journey with Genesys using  the Levels of Experience Orchestration. Pinpoint current level of AI-powered experience Orchestration, and outline objectives to achieve experience orchestration goals and progress to the next level.   

Learn more by asking Digital Assistant, Ask me Anything tool on Genesys Orchestrators™, or connect to Customer Success contact through the tool to review your specific Experience Orchestration Plan.