Step 6: Go Live

Go Live readiness form

Complete this form two weeks prior to a Genesys Cloud CX org going live in production. The form should be filled out by the project manager for the implementation (from either the Partner, Genesys, or Customer end). Once submitted, the information is reviewed by our Genesys Product Support team to proactively review prior to Go Live.

Complete here: Genesys Cloud CX Go Live Gate form.

Genesys Cloud fair use policy

Read details on the fair use consumption policy  for features within Genesys Cloud. Each fair use policy provides an allocation of feature-specific amounts allocated monthly based on the license entitlements you have with subscription. 

For more information, see Genesys Cloud fair use policy.

Genesys Cloud token-based usage and pricing

Your organization can consume Genesys Cloud AI Experience tokens as you use Genesys Cloud AI, and the tokens are designed for flexibility to adapt to changing business needs. The quantity of tokens consumed appears on your invoice. These tokens renew each month and do not carry over to future months. 

For more information, see Genesys Cloud tokens-based pricing model.

Creating a Wallboard account 

As an administrator, you can create a wallboard account so that you can display a dashboard without having to pay for and use a full Genesys Cloud license. 

For instructions, see Create a wallboard account.

Genesys Cloud Reports and Analytics

Learn more on how to download your Genesys Cloud reports.

• Views and Dashboards, common Metric definitions  

• Download your usage reports

• Analytics-as-a-Service (A3S) add-on for dashboards and reports 

Boost Your Knowledge: reports & analytics recording highlights reporting best in Genesys Cloud 

• Genesys Cloud administrator

Genesys Cloud Troubleshooting 

This article provides links to information to diagnose issues and solve problems. Read  

About Genesys Cloud Troubleshooting for details by functional category. 

For administrators, see Genesys Cloud Operational console.