Series: Getting started with Genesys Cloud
Step 6: Go Live
This step will help you understand Genesys Cloud Fair Use policies as well as how to pull your production usage reports. Whether you are a long-time Genesys customer or new to the Genesys ecosystem, understanding what is considered fair use as well as how to verify your usage will help you identify any incorrect charges or use.
| Who | What |
|---|---|
| Genesys Cloud administrator |
Go Live readiness formUse this form when a Genesys Cloud CX org is getting ready to go live. The form should be filled out by the project manager for the implementation (from either the Partner, Genesys, or Customer end). Once submitted, the information is reviewed by our Genesys Product Support team to ensure that there are no configuration, architectural, environment/network, or connecting technology issues that might lead to stability or performance problems down the road. For more information, see Genesys Cloud CX Go Live Gate form. |
| Genesys Cloud administrator |
Genesys Cloud fair use policyKnow more about the fair use consumption based on the licenses level you have contracted. For more information, see Genesys Cloud fair use policy. |
| Genesys Cloud administrator |
Download your usage reportLearn more on how to download your Genesys Cloud reports. For more information, see Download your usage reports. |
| Modified date (YYYY-MM-DD) |
Revision |
|---|---|
| 2025-08-25 | Initial version. This document replaces the ‘Genesys Cloud onboarding checklist’ document. |
