Social listening topics

To add a social listening topic, perform the following steps:

1. Click Admin.
2. Under Message, click Social Listening.
3. In the Social Listening Topics page, click [hidden]Icon included[/hidden] Add Topic.
4. The Add a Social Listening Topic section appears. In the Name field, enter the social topic listening name. The maximum characters that you can use for the name is 50.
5. (Optional) In the Description field, enter a brief description.
6. In the Assign Division field, select the name of the division. Home is the default selection made.
7. Click Save.

The topic is added to the Social Listening Topics page. You can create up to 10 social listening topics for all integrations at a time.

To view the social listening topic details, perform the following steps:

1. Click Admin.
2. Under Message, click Social Listening.
3. In the Social Listening Topics page, click a social listening topic from the list.
4. The detail of the selected social listening topic is displayed. 

You can view details of the ingestion rules created for the topic. You can create new rules, edit, or delete existing rules.

To edit a social listening topic, perform the following steps:

1. Click Admin.
2. Under Message, click Social Listening.
3. In the Social Listening Topics page, corresponding to the social listening topic, click the Three dots icon.
4. The Edit and Delete options are displayed. Click Edit.
5. The Add a Social Listening Topic section is displayed. Update the fields as required. 
6. Click Update.

To delete a social listening topic, perform the following steps:

1. Click Admin.
2. Under Message, click Social Listening.
3. In the Social Listening Topics page, corresponding to the social listening topic, click the Three dots icon.
4. The Edit and Delete options are displayed. Click Delete.

You can also delete a social listening topic by selecting the checkbox next to a topic and clicking the Delete button available above the table. 

You can add data ingestion rules to your social listening topic. You can create multiple data ingestion rules under a single topic. To add a data ingestion rule to the social listening topic you just created, perform the following steps:

1. Click Admin.
2. Under Message, click Social Listening.
3. In the Social Listening Topics page, click the social listening topic.
4. The Social Listening Topic details page appears. Click [hidden]Icon included[/hidden] Add Data Ingestion Rule.
5. The Data Ingestion Rule page appears. In the Name field, enter the name of the rule.
6. (Optional) In the Description field, enter a brief description.
7. In the Select a platform field, select the platform. You can select only one platform per ingestion rule. X platform is selected by default. You can change your selection according to the platform for which you are creating the ingestion rule.
   1. When you select X as the platform, the following fields appear for further definition. 
      • In the Define the Rule Details section, perform any of the following steps and click Add Condition:
        • In the Post Includes field, add the keyword or condition. For example, to know more in detail about the brand Uber. Enter the name of the brand. You can further refine your entry by adding more conditions. 
        • In the Post Also Includes field, add other keywords or conditions. 
        • In the Post does not include field, add the keywords, which you do not want to be part of the results.
        • In the Locations field, select the locations.
        • To perform search using advanced mode, enable the Advanced Search toggle. The advanced search-related fields appear.
          • In the Define the Rule Details field, enter the keywords using OR, AND, or NOT separators. The details displayed will be specific to the keywords you enter. 
          • In the Locations field, select the locations.
   2. When you select Facebook as the platform, the following field appears for further definition.
      • In the Define the Rule Details field, select the Facebook integration. You can view data on the page you own.
   3. When you select Open Messaging as the platform, the following field appears for further definition.
      • In the Define the Rule Details field, select the open messaging external source.
8. Click the Delete icon to delete the conditions.
9. Click Validate and Save.

You can create upto 25 directories for an organization. When you configure a location in the directory, you can view posts of users who added the same location to their profile along with the keyword search. 

To view a data ingestion rule detail, perform the following steps:

1. Click Admin.
2. Under Message, click Social Listening.
3. In the Social Listening Topics page, click a social listening topic from the list.
4. The detail of the selected social listening topic is displayed. From the list, click the required data ingestion rule.
5. The Data Ingestion Rule details page is displayed.

To delete a data ingestion rule, perform the following steps:

1. Click Admin.
2. Under Message, click Social Listening.
3. In the Social Listening Topics page, click a social listening topic from the list.
4. The detail of the selected social listening topic is displayed. From the list of data ingestion rules corresponding to the rule, click the Three dots icon.
5. The Edit and Delete options are displayed. Click Delete.

You can also delete a data ingestion rule by selecting the checkbox next to a topic and clicking the  Delete button available above the table. 

To edit a data ingestion rule, perform the following steps:

1. Click Admin.
2. Under Message, click Social Listening.
3. In the Social Listening Topics page, click a social listening topic from the list.
4. The detail of the selected social listening topic is displayed. From the list of data ingestion rules corresponding to the rule, click the Three dots icon.
5. The Edit and Delete options are displayed. Click Edit.
6. The data ingestion rule page is displayed. Update the fields as required.
7. Click Validate and Update.

To set a status for a data ingestion rule, perform the following steps:

1. Click Admin.
2. Under Message, click Social Listening.
3. In the Social Listening Topics page, click a social listening topic from the list.
4. The details of the selected social listening topic are displayed. From the list, click the required data ingestion rule.
5. The Data Ingestion Rule details page is displayed. Select the checkbox next to the data ingestion rule.
6. The Set Status field become available for selection. Click to set a status for the data ingestion rule. You can set the status of this field to:
   • Active. This is the default setting for this field. This indicates that the data ingestion rule is active and you continue to receive messages for the social listening topic created for the integration.
   • Paused. When you set this field to pause, you will not receive messages or any communication for the social listening topic.