SMS short codes – Inbound/outbound message fees

SMS short codes have two pricing schemes: Standard and Free to End-User (FTEU).

  • Genesys Cloud customers are limited to standard short codes. (FTEU short codes for Genesys Cloud are coming soon.)
  • Genesys Engage customers can choose to use standard short codes or Free to End-User (FTEU) short codes. 

Note: Inbound and outbound per message prices include carrier surcharges.

Standard short codes

Country Inbound per message price Outbound per message price
United States (US) $0.011 $0.013
Canada (CA) $0.010 $0.038
United Kingdom (GB) $0.010 $0.050
France $0.010 $0.070

Country Inbound per message price Outbound per message price
United States (US) $0.012 $0.014
Canada (CA) $0.011 $0.042
United Kingdom (GB) $0.011 $0.055
France $0.011 $0.077

Country Inbound per message price Outbound per message price
United States (US) $0.014 $0.017
Canada (CA) $0.013 $0.049
United Kingdom (GB) $0.013 $0.065
France $0.013 $0.091

Country Inbound per message price Outbound per message price
United States (US) $0.015 $0.018
Canada (CA) $0.014 $0.053
United Kingdom (GB) $0.014 $0.070
France $0.014 $0.098

Country Inbound per message price Outbound per message price
United States (US) £0.008 £0.009
Canada (CA) £0.007 £0.027
United Kingdom (GB) £0.007 £0.035
France £0.007 £0.049

Country Inbound per message price Outbound per message price
United States (US) € 0.009 € 0.010
Canada (CA) € 0.008 € 0.030
United Kingdom (GB) € 0.008 € 0.040
France € 0.008 € 0.056

Country Inbound per message price Outbound per message price
United States (US) R$ 0.033 R$ 0.039
Canada (CA) R$ 0.030 R$ 0.114
United Kingdom (GB) R$ 0.030 R$ 0.150
France R$ 0.040 R$ 0.280

Country Inbound per message price Outbound per message price
United States (US) ¥1.200 ¥2.000
Canada (CA) ¥1.090 ¥5.000
United Kingdom (GB) ¥1.000 ¥6.000
France ¥1.200 ¥8.400

Country Inbound per message price Outbound per message price
United States (US) R0.156 R0.185
Canada (CA) R0.142 R0.540
United Kingdom (GB) R0.140 R0.710
France R0.142 R0.994

Free to End-User (FTEU) short codes

Country Inbound per message price Outbound per message price
Canada $0.13 $0.13
United States $0.11 $0.11

Country Inbound per message price Outbound per message price
Canada $0.16 $0.16
United States $0.13 $0.13

Country Inbound per message price Outbound per message price
Canada £0.08 £0.08
United States £0.07 £0.07