SMS short codes - MMS fees - Genesys Cloud Resource Center

Due to differences in current feature availability, MMS support varies between Genesys products.

Genesys Cloud does not currently support MMS on short codes.
Genesys Engage customers can receive inbound MMS messages on US standard rate short codes.

Country	Inbound per message price	Outbound per message price
United States	$0.0250	$0.0250

Country	Inbound per message price	Outbound per message price
United States	$0.0275	$0.0275

Country	Inbound per message price	Outbound per message price
United States	$0.0325	$0.0325

Country	Inbound per message price	Outbound per message price
United States	$0.0350	$0.0350

Country	Inbound per message price	Outbound per message price
United States	£0.0175	£0.0175

Country	Inbound per message price	Outbound per message price
United States	€ 0.0200	€ 0.0200

Country	Inbound per message price	Outbound per message price
United States	R$ 0.0750	R$ 0.0750

Country	Inbound per message price	Outbound per message price
United States	¥3	¥3

Country	Inbound per message price	Outbound per message price
United States	R0.3550	R0.3550

Note: Inbound per message prices include carrier level charges.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.