SMS short codes - MMS fees - Genesys Cloud Resource Center

Due to differences in current feature availability, MMS support varies between Genesys products.

Genesys Cloud does not currently support MMS on short codes.
Genesys Engage customers can receive inbound MMS messages on US standard rate short codes.

Country	Inbound per message price	Outbound per message price
United States	$0.0250	$0.0250

Country	Inbound per message price	Outbound per message price
United States	$0.0275	$0.0275

Country	Inbound per message price	Outbound per message price
United States	$0.0325	$0.0325

Country	Inbound per message price	Outbound per message price
United States	$0.0350	$0.0350

Country	Inbound per message price	Outbound per message price
United States	£0.0175	£0.0175

Country	Inbound per message price	Outbound per message price
United States	€ 0.0200	€ 0.0200

Country	Inbound per message price	Outbound per message price
United States	R$ 0.0750	R$ 0.0750

Country	Inbound per message price	Outbound per message price
United States	¥3	¥3

Country	Inbound per message price	Outbound per message price
United States	R0.3550	R0.3550

Note: Inbound per message prices include carrier level charges.

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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.