SMS short codes – MMS fees

Due to differences in current feature availability, MMS support varies between Genesys products.

  • Genesys Cloud does not currently support MMS on short codes.
  • Genesys Engage customers can receive inbound MMS messages on US standard rate short codes.

Country Inbound per message price Outbound per message price
United States $0.0250 $0.0250
Country Inbound per message price Outbound per message price
United States $0.0275 $0.0275
Country Inbound per message price Outbound per message price
United States $0.0325 $0.0325
Country Inbound per message price Outbound per message price
United States $0.0350 $0.0350
Country Inbound per message price Outbound per message price
United States £0.0175 £0.0175
Country Inbound per message price Outbound per message price
United States € 0.0200 € 0.0200
Country Inbound per message price Outbound per message price
United States R$ 0.0750 R$ 0.0750
Country Inbound per message price Outbound per message price
United States ¥3 ¥3
Country Inbound per message price Outbound per message price
United States R0.3550 R0.3550
Note: Inbound per message prices include carrier level charges.