SMS long codes – Inbound/outbound rates

New digital pricing coming soon

Inbound and outbound messages are measured and charged by segments. More specifically, if an SMS message is long, then it gets split into multiple segments and each segment will incur a charge.

Outbound rates

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Note: United States and Canada pricing includes carrier surcharges.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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SMS long codes – Inbound/outbound rates

Inbound rates

Outbound rates